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How to Re-Activate My Account? September 2023

Home » Casino Blog » How to Re-Activate My Account? September 2023


You might have spent time away from for any number of reasons, but now you want to come back you need to find out how to re-activate your account. To do this successfully you need to take a closer look at why you spent time away, and if that meant your account was just left unattended or entirely deactivated.

Before you come back, you also need to make sure that any changes you have made in your life, like a change of address do not affect your ability to play the slots and table games at again.

Reactivating your account

Before you go through the process of rejoining, you first need to take a look at why you left in the first place, as this will be the best indicator of your way back in.

One of the most typical reasons for a player leaving a casino of any type is that they think they have found a better option elsewhere. With, however, this is unlikely as there are close to 400 slots, as well as a range of table games and some live dealer options, which you would struggle to find elsewhere. There is also an extensive VIP program and a continual stream of bonuses and promotions.

Another common reason is that you might have simply been playing too much. is free-to-play, and with all of the features available, it could be easy for some people to spend hours enjoying playing the slots, table games, or quick-to-play games like Crash on Stake casino. In cases like this, you might have walked away from because it was getting in the way of normal everyday things like spending time with friends or family.

What is the status of your account now?

Whatever the reason, you may have chosen simply to stop playing, and just not logged in for a while. If you didn’t trust yourself to do this, you might have self-excluded, so you couldn’t get in even if you wanted to. The other option is for you to have closed your account entirely, and depending on which one you chose to do, you will need to take a different route to reactivate your account.

There is another option here as well, and it might be that the choice was not yours and closed your account. This could be for a number of reasons, but it is most likely that you failed to meet the requirements in the T&Cs that you agreed to when you registered.

You may have tried to use the casino from outside the legal states, failed to meet the age requirements, or were found to have opened a duplicate account.

The most likely reason, however, is that you failed to pass the KYC (know your customer) requirements that are in place to stop money laundering. You might not have known this was required as you are not depositing or withdrawing funds as you might with a real money casino, but the fact you can buy coin packages and win cash prizes means that they still apply.

Benefits of reactivating your account

Regardless of the reason why you are no longer playing at, there are plenty of reasons why you might want to come back. Unfortunately, you will miss out on the exclusive welcome bonus because you are not a new customer but you will still be able to claim cash every day as part of your daily bonus, as well as any extra bonuses you might get from the VIP Club. If you have been away for any length of time, however, there is a chance that you will have to start this from Bronze level again.

How to reactivate your account at

If you have simply walked away and left your account dormant, you should be able to log back in and continue where you left off, although if you spent a long time away, you may have to provide another method of verification. If, on the other hand, you took one of the self-exclusion routes, you should get in contact with customer service to start playing again. You will also need to speak to them if your account was closed by, but you should be realistic about being able to access your account again.

Conclusion – there are plenty of reasons to reactivate your account

Reactivating your account will mean you will be able to make the most of the new slots that have been added since you logged in last, and there is also likely to be a new crop of promotions for you to take advantage of. How, and whether you can get back in will depend on why you left in the first place, so you also need to make sure that whatever situation was behind your departure is resolved before you try to come back.

Michael Harris

Michael Harris is a veteran in the online casino industry, with over a decade of experience. He is an expert on the subject, and has written extensively about it. Michael enjoys playing casino games himself, and is always looking for new and innovative ways to improve his experience.

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